Cancellation & Refund Policy

At Shipokart (www.shipokart.com), we value our customers and aim to provide a transparent and fair shopping experience.
This policy outlines the rules for order cancellation and refund processing.

Order Cancellation

Before Shipment

Orders can be cancelled before the product is shipped.
Once cancelled, the full amount will be refunded to the original payment method.

After Shipment

Orders cannot be cancelled after dispatch. In such cases, customers may request a return as per our Return & Exchange Policy after delivery.

Refund Policy

Refunds are applicable under the following conditions:

• Order cancelled before shipment

• Product received is defective, damaged, or incorrect

• Product returned as per Return & Exchange Policy

Once the returned product is received and inspected, the refund will be processed within 7–10 business days.

Non-Refundable Items

Refunds are not applicable for:

• Customized / personalized products

• Digital products or gift cards

• Items marked as “Final Sale”

• Products damaged due to customer misuse

Important Notes

• Refunds will be issued only to the original payment method

• Shipping charges are non-refundable unless the return is due to our error

• Shipokart reserves the right to refuse refunds if return conditions are not met

Contact for Cancellation & Refund

For assistance, please contact:

Brand: Shipokart
Company: Sitaram Technologies
Email: support@shipokart.com
Address: 43, Kudbheri, Contai-I, East Midnapore, West Bengal, 721452, India